Privacy Policy

At Steenhart Watches we value your privacy. This Privacy Policy explains what personal data we process, why we process it, how long we keep it and what rights you have.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy legislation.

Steenhart Watches is a Dutch specialist in exclusive and vintage luxury watches. We welcome you by appointment only.

• Trading name: Steenhart Watches
• Chamber of Commerce (KvK): 86259687
• Email: reiniersteenhart5@gmail.com
• Phone: +31 6 53 10 60 32

Steenhart Watches is the controller responsible for the processing of your personal data as described in this policy.

Depending on how you get in touch with us, we may collect:

• your name, telephone number and email address
• details you enter in the contact form, such as the brand, model, year and condition of a watch, or your preferred date and time for an appointment
• photos of a watch you send us
• your correspondence with us by phone, WhatsApp, email or through the contact form
• information needed for a purchase, sale or trade-in, such as your name, address and payment details
• technical information such as your IP address, browser type and device, and how you use our website

We only collect personal data necessary for legitimate business purposes.

We process your personal data for the following purposes:

• Your enquiry and appointment. To answer your question, schedule an appointment and tell you about a watch you are interested in.
• Purchase, sale and trade-in. To assess your watch, make an offer, guide the handover and make or receive payment.
• Legal obligations. To keep our records and comply with tax and other legal requirements.
• Website security and improvement. To keep our website secure and working properly.
• After-sales service. To answer questions about your watch later on.

We only send you marketing communications if you have agreed to receive them, and you can unsubscribe at any time.

We process your data on the basis of:

• the steps needed to enter into a contract, or our legitimate interest in answering a question you ask us — for example through the contact form
• your consent, should we ever ask you for marketing messages
• the performance of a contract, for example a purchase, sale or trade-in
• a legal obligation, for example keeping our accounts
• our legitimate interest in keeping our website secure and working properly

We only share your data where necessary, and then with carefully selected parties such as:

• the provider that hosts our website and delivers contact form submissions
• our accountant and administrative service providers
• communication services we use, such as WhatsApp and our email provider
• banks and other parties needed to make or receive a payment
• government authorities, only where we are legally required to do so

With parties processing personal data on our behalf we enter into a data processing agreement where required. We do not sell your personal data to third parties.

Some of the services we use may process data outside the European Economic Area (EEA). Where this happens, we put in place the safeguards required by the GDPR, such as an adequacy decision or the European Commission's Standard Contractual Clauses.

Our website uses functional cookies needed for the site to work properly, and cookies that help us measure how the website is used. We do not use marketing or advertising cookies.

You can delete or block cookies in your browser settings. The website may then work less well.

• Contact form enquiries and related correspondence are kept for as long as needed to handle your question, and then for no longer than two years.
• Financial records, such as invoices, are kept for seven years as required by Dutch tax law.
• Information about a completed purchase, sale or trade-in is kept for as long as needed for our records and any warranty questions.

When we no longer need your data, we securely delete or anonymise it.

We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted connections, access restrictions to our systems and carefully selected service providers.

No system is entirely immune, but we take reasonable steps to protect the information entrusted to us.

Under the GDPR you have the right to:

• access your personal data
• have inaccurate information corrected
• have your personal data deleted
• restrict processing
• object to processing
• receive your data in a portable format
• withdraw your consent at any time

You can send your request to reiniersteenhart5@gmail.com or discuss it by phone on +31 6 53 10 60 32. We respond within the period required by law — as a rule within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Steenhart Watches does not make decisions about you based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.

Our website is not specifically directed at children under the age of 16. We do not knowingly collect personal data from children without the consent required by law.

We may update this Privacy Policy when our services or applicable law change. The most recent version is always published on this page, together with the date of the last update.

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:

Steenhart Watches
Bunschoten-Spakenburg area, the Netherlands
Email: reiniersteenhart5@gmail.com
Phone: +31 6 53 10 60 32
KvK-nummer: 86259687